Help Center

Peg is the auction technology that powers The Rush Market auction experience.

After order placement, you will be notified via email when your order is ready to be picked up. Orders are usually ready within 1-3 days. Pop in during regular store hours and let us know you are here to pick up your order. Please have your order number ready.

Please inspect your purchase carefully before leaving the store, as all sales are final. You have 7 days from being notified to come pick up your order before those items will be put back in stock and you will receive a refund minus a 20% restocking fee ($3 minimum per item). If you need more time, please contact us.

Rush Market Pick Up Hours
Monday – Friday: 10am – 7pm
Saturday: 10am – 6pm
Sunday: 12pm – 6pm

Simply sign up using your mobile phone number - no username or password required. You can start browsing immediately after your account is set up!

Yes! Creating an account and browsing auctions is completely free. You only pay when you win an auction.

Most auctions run for 1 to 7 days. You can place bids throughout the auction period, and the highest bidder wins when time expires.

Customers can set a maximum bid, and the system automatically places incremental bids on their behalf up to that maximum. Bid increments scale dynamically based on the current bid price. You can view more details here: Learn More.

Auction winnings are automatically charged to your default payment method during an overnight process. You will receive an order confirmation email when this happens. You have 7 days to pick up your item(s) after an order is placed.

Yes! Many items have an "Add to Cart" option that lets you purchase immediately at a set price.

Currently we accept major credit and debit cards through our secure payment processor. PayPal, Google Pay, Apple Pay and other methods coming soon.

In order to place bids you must complete the following:

1. Sign up for an account and complete the setup process
2. Add a valid default payment method
3. Enable auto-checkout

If you completed all of the above then you could have a failed or expired payment method as your default, or your last auto-checkout attempt may have failed. Visit your Account Wallet for details or contact support for assistance.

All sales are final.

Please inspect your items carefully before leaving the store. Once purchased items leave our premises, we cannot accept returns or exchanges for any reason, including damage.

Cancellation Policy:

If you wish to cancel your order a 20% restocking fee ($3 minimum) per item will be applied.