Terms of Service

Last Updated: April 28, 2026

These Terms of Service ("Terms") govern your use of Peg's website, mobile application, and services (collectively, the "Service"), operated by Peg.com LLC ("Peg," "we," "us," or "our").

These Terms apply to:

  • Individuals using Peg as buyers or participants ("Users")
  • Businesses using Peg as retail partners ("Retailers")

By using the Service, you agree to be bound by these Terms.

1. Overview of the Service

Peg operates a platform that enables:

  • Product returns for items purchased from participating retailers
  • Resale of returned items through auctions and fixed-price listings
  • Processing of in-store credit between retailers and customers

2. Eligibility and Accounts

2.1 General Eligibility

You must:

  • Be at least 18 years old
  • Have legal capacity to enter into contracts

2.2 User Accounts

Users agree to:

  • Provide accurate and complete information
  • Maintain account security
  • Not share accounts

We may suspend or terminate accounts for violations or suspicious activity.

2.3 Retailer Accounts

Retailers must:

  • Operate a Shopify store
  • Install and maintain the Peg Shopify app
  • Maintain accurate account and business information
  • Comply with all applicable laws

3. How the Service Works

3.1 For Users

  • Users can participate in auctions or purchase items directly
  • Users may receive in-store credit from retailers for returns
  • Items are sold as part of a secondary marketplace

3.2 For Retailers

  • Customers initiate returns via Peg
  • Items are resold through Peg's marketplace
  • Retailers issue in-store credit to customers
  • Peg manages auction, payment, and coordination

4. Marketplace Rules (Users)

4.1 Auctions

  • Bids are binding commitments
  • Auctions typically run 1–7 days
  • Some items may have reserve prices
  • Bid manipulation is prohibited

4.2 Winning Auctions

  • Winning bids are automatically charged
  • Payment failures may result in restrictions

4.3 Buy It Now

  • Some items may be purchased immediately at fixed prices

4.4 Final Sale Policy

  • All purchases are final
  • Items are sold "as-is"
  • No returns are accepted through Peg

5. Payments

5.1 Users

  • Payments processed via third-party providers
  • Taxes and shipping fees may apply
  • You authorize Peg to charge your payment method

5.2 Retailers

  • Fees and revenue sharing are defined in separate agreements
  • Fees may include:
    • Subscription or volume-based fees
    • Per-return fees
    • Revenue share on resale
  • Fees are non-refundable unless otherwise agreed

6. Shipping and Fulfillment

6.1 Users

  • Items may be shipped or picked up in-store
  • Items must be picked up within specified timeframes
  • Risk of loss transfers upon delivery or pickup

6.2 Retailers

  • Retailers configure return and fulfillment settings
  • Customers may ship directly to buyers in certain flows

7. Retailer Responsibilities

Retailers agree to:

  • Provide accurate product information
  • Issue in-store credit to customers
  • Maintain customer service for original purchases
  • Configure and maintain platform settings
  • Comply with applicable laws

8. Fraud and Risk Management

  • Peg implements fraud detection measures
  • Peg may reimburse retailers for certain fraud-related losses
  • Retailers must cooperate in investigations

9. Prohibited Conduct

You agree not to:

  • Provide false or misleading information
  • Manipulate auctions or platform behavior
  • Use bots or automation
  • Engage in fraud or illegal activity
  • Harass users or staff
  • Sell prohibited or counterfeit goods

10. Intellectual Property

  • Peg owns all platform content and technology
  • Users and Retailers retain ownership of their content
  • You grant Peg a license to use submitted content to operate the Service

11. Privacy

Your use of the Service is subject to our Privacy Policy.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."

We do not guarantee:

  • Platform availability or reliability
  • Accuracy of listings
  • Condition or authenticity of items

13. Limitation of Liability

To the maximum extent permitted by law:

  • Peg is not liable for indirect or consequential damages
  • Liability is limited to:
    • For Users: amount paid for the transaction
    • For Retailers: the greater of fees paid in the prior 6 months or $500

14. Indemnification

You agree to indemnify Peg from claims arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of laws or third-party rights
  • Products sold (Retailers)

15. Term and Termination

By You

  • Users: may stop using the Service
  • Retailers: may uninstall the app and terminate their account

By Peg

We may suspend or terminate accounts for:

  • Violations of Terms
  • Fraud or suspicious activity
  • Non-payment
  • Legal requirements

16. Dispute Resolution

  • Governed by the laws of Nebraska
  • Disputes resolved via binding arbitration
  • Class actions are waived
  • Small claims court exceptions apply

17. Changes to Terms

We may update these Terms periodically.

We will notify you by:

  • Posting updates
  • Email or platform notifications

Continued use constitutes acceptance.

18. General Provisions

  • Entire Agreement
  • Severability
  • Waiver
  • Assignment
  • No partnership relationship
  • Force majeure

19. Contact Information

Peg.com LLC
Email: support@peg.com
Phone: (402) 235-6034
Address: 120 Regency Pkwy #115, Omaha, NE 68114

Product
B2B
Legal