Privacy Policy

Information you give us directly:

When you use Peg to start a return, make a purchase on our marketplace, or create an account, we collect the information needed to make that happen. This includes your name, email address, phone number, shipping and billing address, and payment information (which is processed by third-party payment providers, not stored by Peg). We also collect your order and return details, including the reason for your return and any communications or support requests you send us.

Photos and condition data:

Peg asks you to take photos of items you're returning, typically the front, back, and packaging condition. These photos are a core part of how Peg works. We use them to assess item condition, determine the best return outcome, and provide accurate information to potential buyers if the item is routed to our marketplace. Photos are retained for the duration of the return transaction and a reasonable period after for dispute resolution and service improvement.

Information we collect automatically:

When you use our website or app, we automatically collect technical information like your IP address, browser type, device information, and how you interact with the platform (pages visited, features used, time spent). We also collect general location data, which we explain in more detail below.

Location data:

Peg uses your location to match returned items with nearby buyers and determine the most efficient return outcome. We collect general location information (city or metro area level) from your IP address or, with your permission, more precise location from your device. We do not track your real-time movements. Your location is used specifically for local buyer matching on our marketplace and for calculating shipping economics on your return.

Information from third parties:

We receive order information from retailers you've purchased from (so we can verify and process your return), and we may receive analytics data from third-party providers that helps us improve the platform.

Account and business information:

When a retailer partners with Peg, we collect their business name, legal entity details, contact information, Shopify store URL, authentication credentials, payment and banking information, tax identifiers, and authorized representative details.

Shopify store data:

Through our Shopify integration, we access product catalog information (names, descriptions, pricing, images), order data (including customer details necessary to process returns), inventory and shipping information, and store configuration settings. We access only the data needed to operate the return service.

Platform usage and business data:

We collect login and access logs, configuration preferences, return processing activity, support interactions, platform performance metrics, sales and transaction history, fee calculations and payments, revenue sharing data, and return performance analytics.

• Process your returns and determine the best outcome
• Manage your account
• Process payments and prevent fraud
• Match returned items with nearby buyers on our marketplace
• Provide customer support
• Personalize your experience and make returns faster over time
• Improve our platform and AI decision-making
• Send you updates about your returns and, with your consent, marketing communications
• Comply with legal obligations

• Integrate with Shopify and provide platform functionality
• Process customer returns according to the retailer's policies
• List returned items on the Peg marketplace when appropriate
• Calculate fees, process revenue sharing, and handle billing
• Provide account management and support
• Monitor platform performance and security
• Generate analytics, benchmarking reports, and return intelligence
• Communicate service updates and notices
• Comply with legal and contractual obligations

We work with trusted vendors who help us operate the platform. These include:

• Payment processors
• Cloud hosting providers
• Email and communication platforms
• Analytics providers
• Customer support tools
• Shipping carriers
• AI model providers (as described in Section 3)

All service providers are contractually required to protect your information and use it only for the purposes we specify.

For Users:

We share information with retailers to process your return and issue your refund or store credit, with shipping providers to handle logistics, and with secondary market buyers or resale partners when your item is routed to our marketplace or recovery network.

When your item is listed on the Peg marketplace, buyers can see product photos you provided, the item's condition assessment, and the general area the item is located in (metro level, not your address). Buyers never see your name, email, or specific address.

For Retailers:

Product listings from returned items may appear on the Peg marketplace. We share limited customer data only as needed to complete return transactions. We provide aggregated, anonymized benchmarking data and return intelligence across the platform. Individual customer data from one retailer is never shared directly with another retailer.

We may disclose information when required to comply with legal processes or regulations, respond to government requests, protect our rights, property, or safety, or prevent fraud or illegal activity.

If Peg is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before your information becomes subject to a different privacy policy.

You can access, update, or delete your account information at any time through the Peg app or by contacting us. You can also deactivate your account, which will stop Peg from processing new returns on your behalf.

You can opt out of marketing emails using the unsubscribe link in any message. You can opt out of SMS messages by replying STOP. You can adjust notification preferences in your account settings. Opting out of marketing won't affect transactional messages about active returns.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to certain processing
• Request a portable copy of your data
• Opt out of automated decision-making (see Section 3)
• Opt out of the sale or sharing of your data (we do not sell personal information, but this right is available where applicable)

To exercise any of these rights, contact us at support@peg.com. We'll respond within the timeframe required by applicable law (typically 30-45 days).

If you're a California resident, you have the right to know what personal information we collect, use, and share, request deletion of your personal information, correct inaccurate information, opt out of the sale or sharing of personal information, and not be discriminated against for exercising your rights.

We do not sell personal information. We do not use sensitive personal information for purposes beyond what is necessary to provide our services.

To submit a request, contact support@peg.com or call (402) 235-6034. You may designate an authorized agent to make a request on your behalf.

If you live in a state with comprehensive privacy legislation, you generally have similar rights to access, correct, delete, and port your data, as well as the right to opt out of targeted advertising, sale of personal data, and certain profiling. To exercise these rights, contact support@peg.com.