Penalty Box: What It Is and How to Get Out

What is the Penalty Box?

The Penalty Box is a temporary restriction that prevents you from bidding on auction items. This happens when you've won auctions but failed to complete your purchase multiple times.

How do I end up in the Penalty Box?

Peg uses a "3 strikes" policy:

• Strike 1 & 2: You win an auction but don't complete checkout within the allowed time
• Strike 3: Your account is placed in the Penalty Box and you can no longer bid on items

What happens when I'm in the Penalty Box?

• You cannot place bids on any auction items
• You can still browse and view auctions
• Your account remains active for other features

How do I get out of the Penalty Box?

Getting out is simple:

• Go to your account settings
• Add and save a default payment method
• Once saved, you'll be automatically reinstated and can start bidding again

How can I avoid the Penalty Box?

• Always complete your purchase after winning an auction
• Pay attention to checkout notifications and time limits
• Keep your payment information up to date
• Only bid on items you're committed to purchasing

Need Help?

If you're having trouble adding a payment method or have questions about your account status, please contact our customer support team.

Remember: The Penalty Box is designed to ensure a fair auction experience for all users. By requiring a saved payment method, we help prevent future checkout issues.