Peg is the AI agent that works every return.
It plugs into your Shopify store and makes the call on each return the moment a customer asks, like your best person would, but on every single one. Not another dashboard your team has to run.
Refund, credit, or keep it
Every return gets the outcome that's right for your margin and your customer. A return doesn't automatically mean a refund.
The whole conversation
Your customer gets a fast, branded answer and clear next steps. Your team gets their day back.
Your margin, in real time
Freight, handling, markdown, and fraud are all weighed before a label exists, not after the box is on a truck.
Peg works the return before the cost exists.
Returns software decides after the box is already on a truck. Peg decides at the moment of the request, when a label, freight, and handling are all still avoidable.
Cost that never happens.
When a partial credit, a replacement part, or keeping the item beats a round trip, Peg offers it on the spot.
A sale instead of a refund.
Exchanges and store credit keep revenue you were about to hand back.
Returned items aren't write-offs.
When an item does come back, Peg routes it to the path that recovers the most value.
Connect your Shopify store
Peg reads your orders, products, and return policy.
Tell Peg what matters
Full control over how Peg handles your products, built around your store's return policy.
Peg works every return
Your customer gets a fast answer. You get the margin back, and the reasons things come back.
Book a demo. Get the Returns reporting dashboard free.
Connect it to your shopify store during the demo: which products come back, why they come back, and where the margin goes. It's yours to keep either way.